Terms of sale

Who you are buying from

Payments are taken by Stripe on Fanmoot's behalf. Card details go to Stripe's own checkout page and never reach Fanmoot. Receipts come from Stripe.

What you are buying

Fanmoot Plus adds convenience, expression and insight into your own numbers. It never buys reach, rank, a tier, a better chance with the football check, or the Verified tick — those are not for sale at any price.

What Plus includes can change as features are added or reworked. If we remove something substantial from a plan you pay for, we will tell you first and you can cancel for a refund of the unused part of your period.

Prices and currency

Prices are shown before you pay, including any tax we are required to collect. Fans in Nigeria pay in Naira; everyone else pays in US dollars. The currency is fixed by your first payment and stays the same for that subscription.

If a renewal price changes, we tell you by email at least 30 days before the renewal it applies to.

Free trial

A first subscription includes a 7-day free trial, once per account and once per card. A card is taken at the start. We email you two days before the trial ends; if you cancel before it ends you are not charged, and if you do not, the subscription starts and your card is charged.

Automatic renewal and cancelling

Monthly and annual subscriptions renew automatically at the end of each period until you cancel. Annual subscribers get a reminder seven days before renewal.

Cancel any time from Settings → Your plan → Manage billing. Cancelling stops the next renewal; you keep Plus until the end of the period you have paid for.

Failed payments

If a renewal payment fails we email you and try the card again over the following days. Plus continues for a short grace period while we do; if payment still has not succeeded when it ends, Plus ends too. Nothing you posted is affected.

Refunds

If you ask within 14 days of your first payment for a subscription and have made little use of Plus, we refund it in full. Otherwise refunds are at our discretion, and where the law where you live gives you a right to cancel or a refund, that right applies whatever this page says.

A refund ends what the payment bought: a refunded subscription period or pass stops at once. Ask by replying to any billing email or writing to support.

30-day passes

A pass is one payment for thirty days of Plus and never renews. A second pass bought while one is running starts when the first ends. A refunded pass ends immediately.

Founding Supporter

The Founding offer is an annual subscription at a discount for its first year, available to a limited number of fans for a limited time. After the first year it renews at the full annual price unless you cancel. The Founding flair on your profile is permanent, unless the Founding payment is refunded.

Chargebacks

If you dispute a payment with your bank, we pause nothing automatically, but we may look at the account. Please talk to us first — a refund is faster than a dispute for everyone.